Terms of Service

Last Updated: May 5, 2026

Terms of Service

Welcome to Raozan IT. These Terms of Service (“Terms”) govern your access to and use of our website located at https://raozanit.com (the “Website”) and the services we provide (collectively, the “Services”).

By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services. Please also review our Privacy Policy and Disclaimer which are incorporated by reference.

1. About Raozan IT

Raozan IT is a digital marketing agency providing SEO services, web design and development, WordPress maintenance, and related digital marketing solutions to clients worldwide. We are based in Chittagong, Bangladesh, and serve businesses across the United States, United Kingdom, Canada, Australia, and other countries.

Our mission is to help businesses grow their online presence through ethical, results-driven digital marketing strategies. Learn more about our company and our approach to digital marketing.

2. Acceptance of Terms

By accessing our Website, creating an account, or engaging our Services, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • You will comply with all applicable laws and regulations
  • All information you provide is accurate and truthful

If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. Our Services

Raozan IT provides the following services:

  • SEO Services: Search engine optimization including technical SEO, on-page optimization, content strategy, and link building. Learn more about our SEO services.
  • Web Design and Development: Custom website design and development, primarily using WordPress
  • WordPress Maintenance: Ongoing website maintenance, security updates, backups, and support. View our maintenance plans.
  • Digital Marketing Consulting: Strategic advice on digital marketing, social media, and online growth

Specific deliverables, timelines, and pricing for each service will be outlined in a separate Service Agreement or proposal. These Terms apply to all Services unless otherwise specified in writing.

4. User Accounts and Responsibilities

To access certain features of our Services, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Providing accurate and complete information

You agree not to:

  • Use our Services for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe upon intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our Services
  • Use automated systems to access our Website without permission

5. Payment Terms

For paid Services:

  • All fees are quoted in US Dollars (USD) unless otherwise specified
  • Payment is due in advance for monthly services, or as outlined in your Service Agreement
  • We accept payment via PayPal, Wise (TransferWise), Stripe, and bank transfer
  • Late payments may result in suspension of Services
  • All fees are non-refundable except as required by law or as explicitly stated in your Service Agreement
  • You are responsible for any taxes, duties, or fees imposed by your jurisdiction

We reserve the right to change our pricing with 30 days’ written notice. Existing clients will be notified of price changes before they take effect. For questions about billing, contact our support team.

6. Intellectual Property Rights

Our Content: All content on our Website, including text, graphics, logos, images, videos, and software, is owned by Raozan IT or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Your Content: You retain ownership of any content you provide to us (“Client Content”). By providing Client Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing our Services to you.

Work Product: Upon full payment, you will own the final deliverables we create specifically for you, excluding our pre-existing intellectual property, tools, and methodologies. We retain the right to showcase work in our portfolio unless otherwise agreed in writing.

7. Confidentiality

We respect your privacy and confidentiality as outlined in our Privacy Policy. We will not disclose your confidential information to third parties except:

  • As necessary to provide our Services
  • As required by law
  • With your explicit consent

Similarly, you agree to keep confidential any proprietary information, strategies, or methodologies we share with you during our engagement.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our Services are provided “as is” without warranties of any kind
  • We do not guarantee specific results, rankings, or outcomes
  • SEO results depend on many factors outside our control, including search engine algorithm changes and competitor actions
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • Our total liability for any claim arising from our Services shall not exceed the amount you paid us in the three months preceding the claim

We strive for excellence, but digital marketing involves variables we cannot control. We promise diligent effort and ethical practices, not guaranteed outcomes. Please review our full Disclaimer for more information.

9. Disclaimers

We make no warranties or representations about:

  • The accuracy, reliability, or completeness of information on our Website
  • That our Services will be uninterrupted or error-free
  • That defects will be corrected
  • The results you may obtain from using our Services

Any reliance on information from our Website is at your own risk. We recommend consulting with appropriate professionals for specific advice tailored to your situation.

10. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third parties. Your interactions with third-party sites are governed by their terms and policies, not ours.

We may use third-party tools and services to deliver our Services (such as Google Analytics, hosting providers, etc.). We select these partners carefully but are not liable for their performance or data practices. Review our Cookie Policy to understand how third-party cookies are used.

11. Termination

Either party may terminate Services with 30 days’ written notice. We may suspend or terminate your access immediately if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Fail to pay fees when due

Upon termination, you must pay all outstanding fees. We will provide you with any work completed up to the termination date, subject to payment.

12. Indemnification

You agree to indemnify and hold harmless Raozan IT, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your use of our Services
  • Content you provide to us

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will notify you of material changes by:

  • Posting the updated Terms on our Website
  • Updating the “Last Updated” date
  • Sending email notification for significant changes

Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles. Any disputes arising from these Terms or our Services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts in Chittagong, Bangladesh.

For international clients, we agree to first attempt resolution through mediation before pursuing legal action.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

16. Entire Agreement

These Terms, together with any Service Agreement, constitute the entire agreement between you and Raozan IT regarding our Services and supersede all prior agreements and understandings.

17. Contact Information

If you have questions about these Terms, please contact us:

Raozan IT
Email: email protected
Phone: +8801735127127
Address: Chittagong, Bangladesh
Website: https://raozanit.com
Contact Form: https://raozanit.com/contact-us/

We typically respond to inquiries within 24-48 hours during business days.

By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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