Privacy Policy

Last Updated: May 5, 2026

Effective Date: May 5, 2026

Privacy Policy

Raozan IT (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://raozanit.com (the “Website”), use our services, or interact with us in any way.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our Website, you agree to the collection and use of information in accordance with this policy. For information about cookies, please see our Cookie Policy.

1. Information We Collect

We collect several types of information from and about users of our Website:

1.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, and company name when you contact us through our contact form, subscribe to our newsletter, or request our services
  • Account Information: Username, password, and profile information if you create an account
  • Payment Information: Billing address and transaction history for processing payments (we do not store full credit card numbers)
  • Communications: Records of your correspondence with us, including emails, chat messages, and support tickets
  • Service Information: Details about the services you purchase from us, including SEO services, web design projects, and maintenance plans

1.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device information, and screen resolution
  • Usage Data: Pages visited, time spent on pages, links clicked, search queries, and navigation paths
  • Location Data: General geographic location based on IP address (city/country level, not precise)
  • Cookies and Tracking: Information collected through cookies and similar technologies as described in our Cookie Policy

1.3 Information from Third Parties

  • Analytics Providers: Google Analytics provides us with aggregated data about Website usage
  • Advertising Partners: Google AdSense and other advertising networks may collect data for ad personalization
  • Social Media: If you interact with our social media pages, we may receive information from those platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

  • Deliver the services you request, including SEO, web design, and maintenance services
  • Process transactions and manage billing
  • Provide customer support and respond to inquiries
  • Personalize your experience on our Website
  • Improve our Website functionality and user experience
  • Develop new services and features

2.2 For Communication

  • Send service-related communications (account updates, invoices, service notifications)
  • Respond to your questions and provide customer support
  • Send marketing communications (with your consent, which you can withdraw anytime)
  • Notify you about changes to our services or policies

2.3 For Analytics and Marketing

  • Analyze Website usage to understand how visitors interact with our content
  • Measure the effectiveness of our marketing campaigns
  • Display relevant advertisements through Google AdSense and other networks
  • Conduct market research and analyze trends

2.4 For Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Protect our rights, property, and safety
  • Prevent fraud and security incidents
  • Enforce our Terms of Service

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide services you request
  • Legitimate Interest: Improving our services, marketing, and security (balanced against your rights)
  • Consent: For marketing communications and non-essential cookies (you can withdraw anytime)
  • Legal Obligation: Compliance with laws and regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our Website and providing services, including:

  • Web hosting providers
  • Payment processors (PayPal, Stripe, Wise)
  • Email service providers
  • Analytics providers (Google Analytics)
  • Advertising networks (Google AdSense)
  • Customer support tools

These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. View Google’s privacy practices here.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

If Raozan IT is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account Information: Retained while your account is active, plus 2 years after closure
  • Transaction Records: Retained for 7 years for tax and legal compliance
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • Website Analytics: Aggregated data retained for 26 months (Google Analytics default)
  • Support Communications: Retained for 3 years after resolution

After these periods, we will delete or anonymize your information unless legal requirements mandate longer retention.

6. Your Privacy Rights

6.1 Rights for All Users

You have the right to:

  • Access and obtain a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict processing of your data
  • Withdraw consent where processing is based on consent
  • Receive your data in a portable format

6.2 Additional Rights for EEA/UK Users (GDPR)

  • Right to lodge a complaint with a supervisory authority
  • Right to object to automated decision-making
  • Right to data portability

6.3 California Residents (CCPA)

California residents have the right to:

  • Know what personal information we collect and how it’s used
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell data)
  • Non-discrimination for exercising privacy rights

To exercise any of these rights, please contact us at [email protected] or through our contact form. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Regular security updates and patches
  • Access controls and authentication
  • Employee training on data protection
  • Regular backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You use our services at your own risk.

8. International Data Transfers

Raozan IT is based in Bangladesh. If you access our Website from outside Bangladesh, your information may be transferred to, stored, and processed in Bangladesh or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and ensuring recipients provide adequate data protection.

9. Children’s Privacy

Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will take steps to delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including our blog content and resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we use include:

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use, how to manage them, and your choices, please see our Cookie Policy.

You can control cookies through your browser settings and through our cookie consent banner. Note that disabling cookies may affect Website functionality.

12. Do Not Track Signals

Some browsers offer “Do Not Track” (DNT) signals. Currently, there is no industry standard for responding to DNT signals. Our Website does not respond to DNT signals, but we respect your privacy choices as expressed through our cookie consent tools and your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Post the revised policy on our Website
  • Notify you of material changes via email or prominent Website notice
  • Obtain your consent for material changes where required by law

We encourage you to review this Privacy Policy periodically. Your continued use of our Website after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Raozan IT
Data Protection Officer
Email: [email protected]
Phone: +8801735127127
Address: Chittagong, Bangladesh
Contact Form: https://raozanit.com/contact-us/

For privacy-related inquiries, please include “Privacy Request” in your subject line. We aim to respond to all privacy requests within 30 days as required by applicable laws.

If you are in the EEA and have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please do not use our Website or services.

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